Withdraw from a Contract
Have you purchased a product, service or programme online from The Freedom Explorer as a consumer? In many cases, you have a 14-day cooling-off period during which you can withdraw from the contract without giving a reason.
For services and digital content, the cooling-off period generally starts on the day after the contract is concluded.
Withdraw online
You can withdraw from your contract online below. Choose the option that applies to what you purchased or booked.
Digital products and online training courses
Have you purchased a digital product or online training course?
Appointments, sessions and programmes
Have you booked an appointment, session or programme?
After submitting your withdrawal, you will receive confirmation by email.
Model withdrawal form
You can also use the statutory model withdrawal form. You are not required to use this form.
Digital products and online training courses
For digital content, you can choose to receive immediate access. If, before purchasing, you have expressly consented to immediate delivery and acknowledged that you will lose your right of withdrawal once you begin downloading, playing or otherwise using the digital content, your right of withdrawal may have ended from that moment.
Services and programmes
Paid appointments are normally scheduled from the 15th day after the agreement is concluded.
If, at your request, you choose to start within the cooling-off period and then withdraw before the service has been fully performed, you may be required to pay a proportionate amount for the part of the service that has already been performed.
Other ways to withdraw
You are not required to use the online withdrawal function or the model withdrawal form. You can also clearly inform us of your decision to withdraw from the agreement by emailing:
Please provide enough information for us to identify your purchase or booking, for example your name, email address and order or booking number.
You can find more information about your right of withdrawal in Article 7 of our Terms and Conditions.